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Which file format should my image be?

We can work with .jpg, .tif, .pdf, .cdr, .ai and .psd file formats.  A .jpg file format will compress a large image to create a smaller file size for uploading.  Image quality is lost with compression so keep that in mind when choosing a compression ratio. If your file is too big to upload you can copy the file to a CD-R disk and mail it or simply mail the photo – we will scan it and return it with your order. If you have any technical questions, give us a call at (757) 868-7103.

If I scan the image, what resolution should I use?

Normally 300 dpi (dots per inch) is acceptable. If the image is small and will need to be enlarged for your order, the image should be scanned at 600 dpi. 

What about the quality of my photograph?

The better the quality photo the better the quality engraving. We have numerous years of experience and will use that knowledge to enhance your photograph for engraving.  If the photograph is not perfect (too bright, dark or small, a little out of focus) it will be a challenge but we can usually create an acceptable engraved product.  The final engraved image will depend on the photograph we receive.  If we are unable to create an acceptable final product, we will contact you to discuss a solution.  Your satisfaction is guaranteed.

How long will take to receive my order?

Our normal processing time is 7 – 10 days.  Our standard shipping method is USPS (United States Postal Service) Priority Mail.  If you require a rush order, be sure to mention it when ordering.  We will confirm receipt of your rush order and provide you with a delivery date.

What if I am not satisfied with my order?

We guarantee our products.  We work diligently to ensure the quality of our keepsakes; if you are not happy with your order, we will work with you to resolve the issue – either a replacement or a refund.  You will need to notify us of any issues within 30 days of receipt.